These terms apply to your order.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Making a Purchase
Making a purchase could not be easier.
Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment and Paypal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, ApplePay, GooglePay (processed with Stripe) and Paypal. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping and Handling
All companies charge for shipping and handling. Avanor Healthcare Ltd, we would rather be upfront and honest about these charges and not hide them in the product prices.
Important notice regarding free delivery and returns: If you order an item and free delivery is provided and you decide to return the item for any other reason than faulty goods then you will be charged for the cost of the delivery. On goods sent to non-EU addresses, local taxes and import duties may be payable before shipping agencies will release goods for delivery.
All fees, taxes and duties and local legislation / regulation or governing agency rules, including import restrictions, are the sole responsibility of the purchaser. We cannot accept liability for issues arising from these matters. Please check before ordering.
Orders are processed Monday to Friday (except Bank Holidays). Please note: orders received after 2pm will be processed the next working day.
Standard delivery is typically 2-3 days, but please allow up to 14 days for delivery during peak times. International orders are also shipped on receipt of payment and are generally received in under 10 days.
Please allow up to 21 days for international shipping to certain countries. We will inform you via email if we have back ordered any item, or your order is delayed for some other reason.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
When an order is placed at our website, credit card numbers and sensitive information are sent to a third party platform that handles security and confidentiality, called Stripe. We do not retain any data within the company. Stripe service is safe and easy to use, keeping your card details encrypted and not stored in this website.
Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, details of which can be found here:
You are entitled to cancel your order within 14 calendar days of receipt of goods without explanation. In the first instance, you will need to contact us by email or telephone quoting the order number supplied to you. You will need to return the item/s within 14 calendar days of cancellation for a full refund of the purchase price and the cheapest outgoing delivery option available at time of order. The amount of refund may be reduced if the returned item/s show evidence of use beyond checking to see whether the goods are as expected. Once your return is received, your refund will be paid within 14 days. You are responsible for the cost (and risk of loss or damage) of returning the goods, so please ensure you take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault (for example, if goods are faulty or mis-described). In this instance, please include a postage receipt, and we will reimburse you.
Avanor Healthcare Ltd, 1a Wendover Road, Rackheath Industrial Estate, Rackheath, Norwich NR13 6LH United Kingdom
Tel: 0845 6439525